Refund policy

NO REFUNDS, NO EXCHANGE, STORE CREDIT ONLY WITHIN 7 DAYS!! RETURN WILL BE ISSUED STORE CREDIT ONLY. WE UNDERSTAND ITEMS MAY NOT FIT AND YOU MAY NEED A SMALLER OR LARGER SIZE, WE ASK YOU TO MAIL IT BACK ASAP IN ORDER TO RECEIVE YOUR MERCHANDISE CREDIT.

What is the Return Policy? Return policy is a vital part of any retail merchant. It is the policy that guides you on each step-in case you want to return the packages. There are different ways that a customer needs to know about the rules and regulations of return policies of the company. The main goal of the return policy is to inform the customer about the legal steps they need to follow and introduce them to their rights to claim regarding their parcel.

What are the requirements needed to return store credit? A return will only be accepted if the merchandise must be unworn and unwashed. We can't acknowledge returns of things that have been harmed, worn, ruined, and without attire labels. Things should be in a condition reasonable for resale. The stock should have all labels, including any hangtags connected. Any product stamped final Sale can't be returned. We maintain all authority to decline any trade that doesn't meet our requirements. We maintain all authority to decline any trade that doesn't meet our requirements including any indications of wear, the smell of aromas, and smoke.

Which products are not returnable? The non-returnable product includes sale products, formal dresses, bodysuits, bodysuit sets, veils, any sets including a mask and all accessories.

Who pays the return shipping cost? The customer is responsible for shipping fees to send the order back to Classic Timeline.

Is my order damaged or not in good condition, what should I do? In such cases, please contact our customer care number. Click here to visit contact details.

I want to cancel my order. What can I do? You can cancel your order within 24 hours easily by clicking on My Orders Sections or by writing to us at ek@classictimeline.com.

I have a size issue. What can I do? If you have a measurement issue, then let us know at the “order section” and mention the right size. In a few cases, your order will be flipped to the right size package. In case your required size is not available, you are requested to return the order, or you can alter its in your own way.